Shipping policy

Where we ship

We currently ship to addresses in the United States.

Processing time

Orders are processed in 1–3 business days (Monday to Friday, excluding US holidays).

Delivery time

Items that ship from a US warehouse (marked “Ships from US” on the product page) usually arrive 3–8 business days after processing.

All other items ship from our suppliers' overseas warehouses and take 7–15 business days after processing.

Each product page shows the delivery estimate for that item. If an order contains both kinds of item, they ship separately and each arrives on its own schedule.

Ordering for the holidays? For delivery before Christmas, we recommend ordering overseas items by November 27 and US-warehouse items by December 10.

Shipping cost

Free on orders of $24.99 or more. $4.99 on smaller orders.

Tracking

You will receive an email with a tracking number when your order ships. It can take a few days for tracking to show movement.

Orders with more than one item

Different products can ship from different warehouses, so they may arrive in separate packages on different days.

Import charges

Any US import charges are paid by us before your order ships. You will not be asked to pay anything on delivery.

Address problems

Please check your shipping address at checkout. We cannot redirect a parcel once it has shipped. If you notice a mistake, email us straight away and we will try to correct it before the order ships.

Late or lost parcels

If your order has not arrived 30 business days after it shipped, contact us and we will reship it or refund you in full. See our refund policy for details.